Frequently Asked Questions
Manufacturing
1. What materials do you use in manufacturing?
We use high-quality, durable materials selected for their strength, flexibility, and sustainability. Our materials range from natural fabrics to advanced synthetic blends, ensuring the best performance for our products.
2. Where are your products manufactured?
Our products are manufactured in carefully selected facilities that meet industry standards for quality, ethical labor practices, and environmental responsibility.
3. Do you offer custom manufacturing?
Yes, we provide custom manufacturing services, including private labeling, customized designs, and material selection to meet specific brand needs.
4. What quality control measures do you follow?
We have a strict quality control process, including raw material inspection, in-process monitoring, and final product testing, ensuring consistency and excellence in every piece.
5. What is your production capacity?
Our production capacity varies depending on the complexity of the product and order volume. Please contact us with your specific requirements, and we will provide an estimated timeline.
Sustainability & Ethical Manufacturing
6. Are your manufacturing processes sustainable?
Yes, we are committed to sustainability by using eco-friendly materials, reducing waste, and implementing energy-efficient production methods.
7. Do you follow ethical labor practices?
Absolutely. We partner with certified factories that comply with fair labor standards, ensuring safe working conditions and fair wages for all workers.
8. Do you use eco-friendly dyes and fabrics?
Yes, we prioritize sustainable and non-toxic dyes, along with environmentally friendly fabric options, to reduce our ecological footprint.
Logistics & Shipping
9. Do you provide global shipping?
Yes, we offer worldwide shipping and work with reliable logistics partners to ensure timely and secure delivery.
10. What shipping methods do you use?
We offer multiple shipping options, including air, sea, and express courier services, depending on urgency and budget.
11. Can I track my order once it is shipped?
Yes, once your order is shipped, we provide a tracking number so you can monitor its progress.
12. Do you handle customs and import duties?
Customs and import duties vary by country. While we assist with documentation, customers are responsible for any applicable duties or taxes.
discounts & promotions
1. Do you offer discounts on first-time purchases?
Yes! We often have special promotions for new customers. Check our website or subscribe to our newsletter to stay updated on first-time purchase discounts.
2. How can I apply a discount code?
During checkout, enter your discount code in the designated field, and the discount will be applied to your total before payment.
3. Can I use multiple discount codes on one order?
No, only one discount code can be applied per order unless stated otherwise in the promotion’s terms and conditions.
4. Do you offer bulk purchase or wholesale discounts?
Yes! We provide special pricing for bulk orders. Please contact our customer service team for more details on wholesale discounts.
5. Do you have a loyalty or rewards program?
Currently, we do not offer a loyalty program, but we are always looking for ways to reward our customers. Stay tuned for future updates!
6. Are sale items eligible for additional discounts?
Most sale items are already heavily discounted and may not be eligible for further promotions unless specified in the offer.
7. Do you offer gift cards?
At this time, we do not have gift cards available, but we are working on introducing them in the future. Stay connected for updates!
8. How often do you run sales or promotions?
We run seasonal sales, holiday promotions, and exclusive limited-time offers throughout the year. Stay connected via our website or social media for the latest deals.
9. What should I do if my discount code isn’t working?
Ensure the code is entered correctly and that it hasn’t expired. Some codes may have specific requirements. If you’re still having issues, contact our support team.
10. Do you offer student, military, or healthcare worker discounts?
We do not currently offer student, military, or healthcare worker discounts, but we are aiming to provide them in the future. Please stay tuned for updates!
11. Can I use a discount on a previously placed order?
Unfortunately, discounts cannot be applied retroactively to past purchases.
12. Do promotions have expiration dates?
Yes, all discount codes and promotions have an expiration date. Be sure to check the details of the offer before it expires.
13. How do I stay updated on upcoming promotions?
Sign up for our newsletter and follow us on social media to be the first to know about new discounts and promotions!
ordering
1. How do I place an order?
To place an order, simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your purchase.
2. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your details for future purchases, and receive exclusive offers.
3. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. After that, the order is processed, and changes cannot be made. Please contact our customer service as soon as possible if you need assistance.
4. How do I know if my order was successfully placed?
After completing your purchase, you will receive a confirmation email with your order details. If you don’t receive it within a few minutes, check your spam folder or contact our support team.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
6. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
7. How long does it take to process an order?
Orders are typically processed within 1-3 business days before shipping. Processing times may vary during high-demand periods.
8. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary based on your location and selected shipping method.
9. What should I do if I receive the wrong item or a defective product?
If you receive an incorrect or damaged item, please contact us immediately with your order details and photos of the issue. We’ll resolve the problem as quickly as possible.
10. Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your shipping address. Contact us as soon as possible for assistance.
11. Do you offer gift wrapping?
At this time, we do not offer gift wrapping, but we are looking into adding this option in the future.
12. Will I receive an invoice for my order?
Yes, an invoice will be emailed to you after your order is confirmed. You can also access it from your account if you registered during checkout.
general questions
1. What is ESI PSI?
ESI PSI is a fashion-forward yoga clothing brand that blends style, comfort, and functionality. We create unique, high-quality activewear designed to make you look and feel your best.
2. Where is your company based?
We are based in Los Angeles, USA, and ship our products worldwide.
3. Do you have physical stores?
Yes! We have a physical store in Los Angeles. Please check our Contact Page for the exact location and store hours.
4. How do I find my correct size?
We provide a detailed size guide on each product page. If you need further assistance, feel free to reach out to our customer support team.
5. What materials do you use for your clothing?
Our clothing is made from high-quality, breathable, and durable fabrics designed for flexibility and comfort. We prioritize sustainability and use eco-friendly materials whenever possible.
6. How often do you release new collections?
We launch new collections seasonally and introduce limited-edition styles throughout the year. Stay connected via our website or social media for updates.
7. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media to receive updates on new collections, exclusive discounts, and special promotions.
8. Do you offer unisex or men’s clothing?
Currently, our focus is on women’s yoga fashion, but we are exploring expanding our range in the future. Stay tuned for updates!
9. Are your products machine washable?
Yes! Most of our products are machine washable. Please check the care instructions on the product label or our website for best washing practices.
10. What if I need help with my order?
Our customer service team is happy to assist you! Contact us via email or through our website’s support chat for any inquiries about orders, sizing, or general questions.
11. Do you have an affiliate program?
No, we do not currently offer an affiliate program. However, we may introduce one in the future. Stay tuned for updates!
12. Can I request a custom design?
At this time, we do not offer custom designs, but we always welcome feedback and suggestions for future collections.