Returns & Exchanges
At ESI PSI, customer satisfaction is at the heart of everything we do. We understand that sometimes products might not meet your expectations, and we’re committed to making returns and exchanges as easy and straightforward as possible.
Return & Exchange Eligibility:
- Items must be returned within 30 days of delivery.
- Products should be unworn, unwashed, undamaged, and in their original packaging, with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
Return Process:
- Contact our customer service team via email or through our website to initiate your return or exchange.
- Follow the instructions provided by our team to securely package and ship your items.
- Once we receive your return, our team will inspect the product and confirm its eligibility.
Exchange Procedure:
- Clearly indicate your desired replacement item when contacting customer support.
- If the item requested for exchange is available, it will be shipped promptly after we receive your return.
Refund Policy:
- Refunds will be processed within 5-7 business days after receiving and inspecting the returned items.
- Refunds will be issued to the original payment method used during purchase.
Non-returnable items:
- Items marked as final sale.
- Products damaged due to misuse, accidental damage, or improper care.
For any questions or assistance regarding returns and exchanges, our dedicated customer support team is always ready to help.
Thank you for shopping with ESI PSI. We appreciate your trust and are committed to providing exceptional service.