Terms & Conditions

Welcome to ESI PSI. Please carefully review our Terms and Conditions, as your continued use of our website constitutes your acceptance of these terms. If you disagree with any part of these terms, please refrain from using our services.

1. General Information

These Terms and Conditions govern the use of the website and online store provided by ESI PSI (“we,” “our,” “us”). By using our website, placing an order, or purchasing goods, you (“customer,” “user”) agree to abide by all terms outlined herein.

2. Product Information and Pricing

  • All product information displayed on our website, including descriptions, images, and prices, is accurate to the best of our knowledge. However, slight discrepancies may occur.
  • We reserve the right to adjust pricing, availability, and specifications at any time without notice.
  • Prices shown on the website include applicable taxes unless explicitly stated otherwise.

3. Orders and Payment

  • Orders placed via our website constitute a binding offer to purchase our products. We reserve the right to accept or decline orders at our sole discretion.
  • Payment must be made through approved payment methods listed on the website. All payments are processed securely and comply with relevant financial regulations.
  • Upon successful payment, you will receive an order confirmation email detailing your transaction.

4. Shipping and Delivery

  • ESI PSI ships products to the address provided by you at the time of order.
  • Delivery times are estimated, not guaranteed. Delays beyond our control, such as weather, postal disruptions, or customs delays, may occasionally occur.
  • Any international orders may be subject to additional taxes, duties, or customs fees. Customers are responsible for these charges.

5. Returns and Exchanges

  • Items purchased through our online store can be returned or exchanged within 30 days from the delivery date. Returned products must be unused, unwashed, with original tags and packaging intact.
  • Refunds will be processed within 7–10 business days of receiving returned goods, via the original payment method.
  • The customer is responsible for return shipping costs unless the product received is defective or incorrect.

6. Cancellations

  • Orders may be canceled within 24 hours of placing the order by contacting our customer service. Once orders are dispatched, cancellations are not possible, and customers must follow the returns procedure.

7. Intellectual Property

  • All content and materials published on our website, including logos, text, images, product designs, trademarks, and branding, are the intellectual property of ESI PSI.
  • Any unauthorized use, reproduction, distribution, or copying of these materials is strictly prohibited without prior written consent from ESI PSI.

8. Privacy Policy

  • Our Privacy Policy outlines our data collection, storage, and usage practices and is integrated into these terms. By using our website, you consent to our Privacy Policy.

9. Limitation of Liability

  • To the fullest extent permitted by law, ESI PSI will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products purchased from it.
  • Our liability is limited to the purchase price of the products or services purchased.

10. Governing Law

  • These Terms and Conditions shall be governed and interpreted in accordance with applicable laws and regulations. Any disputes arising under these terms shall be resolved in courts with jurisdiction in the location of ESI PSI’s primary business address.

11. Changes to Terms and Conditions

  • We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
  • It is your responsibility to review these terms periodically. Continued use of our site after any changes signifies your acceptance of the revised terms.

12. Customer Service and Contact

  • Should you have any questions or require further assistance, please contact us via our provided customer support channels listed on the website.

By using our website, you acknowledge that you have read, understood, and agreed to abide by the above Terms and Conditions.

Last updated: March 2025

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